Support/Troubleshooting Agreement
Scadalliance offers customized contracts in the form of hour banks at a preferred rate to facilitate the management of support and troubleshooting work, and to ensure the best availability of our engineers and technologists.
These contracts include different services adjusted to your needs and realized based on customer request:
- telephone user support for software and hardware use and/or assistance in the analysis of possible malfunctions (e.g., communication problems, abnormal measurements),
- remote intervention for analysis and possible corrections (taking control of the equipment and software to be repaired),
- on-site intervention for analysis and correction of problems that could not be solved remotely,
- contact with other stakeholders for the analysis and correction of malfunctions (IT departments, electricians, control panel integrators, telecom operators, third-party equipment suppliers, manufacturers),
- preventive maintenance: see audit and verification of system operation.